Frequently Asked Questions

Why sign up for an account?

       Benefits of signing up for an account with Long Natural Health:

• Store your billing and shipping address securely for future orders.
• Your orders and shipping can be tracked online.
• You can view your order history.
• Re-order easily.
• Special savings and offers for members when logged in.
• Help others by sharing your product reviews.

What is your Privacy Policy?

We do not share ANY of your personal information with anyone outside our office, ever! We only use your email of phone to contact you directly in relation to your order. We rarely send out offers by email. It is your choice whether or not to receive our newsletter or email offers. We fully respect our customers privacy and all our systems are set up with the highest security and privacy in mind.

Is it safe to use my credit card on your website?

Yes, very safe. No one in our office has access to credit card information entered on our website. Your credit card information is encrypted and secure. Our web cart system is built with the leading technology available today and 100% secure. Our credit card processor is Authorize.net, and again, all data is secure and encrypted.

Do you accept returns?

See our Return Policy

How can I trust the supplements you sell?

The products we offer have all been well researched. The majority of our products are professional and doctor trusted brands. Every single product we carry has been personally chosen and approved by the owner and founder of Long Natural Health, Timothy Long. He began the company over 26 years ago with the intention of providing health information and products that can be fully trusted and that truly work. He always asks, “Would I take this product myself or give it to my own family?” Our products have to be safe, very high quality and effective. The majority of our products do not contain inorganic chemicals. We believe supplements should be as close to nature as possible. Read more about us Our Story.

Can I request an item you don't carry?

Absolutely! We have access to thousands of products we don't show in our web catalog. We would love to assist you in finding the products you want.

 

 

Do you offer free shipping?

Yes we do! Please see our Shipping Policy.

 

Have another question or concern? Can’t find something?

Please call or email us, we are here to serve you!