We stand behind our products 100% ~ your complete satisfaction is our goal!
DOMESTIC SHIPPING POLICIES
- FREE ground shipping on all U.S. orders over $125.00 (USD)
- $7.95 flat rate ground shipping fee for U.S. orders under $125 (USD)
- Orders over $300: Unless you are an established customer, we may require your order to be paid by Bank WIRE Transfer
- All orders over $750 will be asked to pay by Bank WIRE Transfer.
- Our knowledgeable shipping team will choose the most optimized shipping method based on your address, the products you have ordered, and the size of your order. We utilize USPS, FedEx, and/or UPS services.
- The majority of our orders are shipped using USPS. If you can not receive USPS, call or email our office to request FedEx or UPS.
- If you require that your order is shipped by a specific method – please call or text us to make sure that we ship with your specifications.
- Orders may arrive in more than one shipment.
- When placing your order, please be aware that only USPS ships to APO and PO Box addresses.
- By agreeing to the terms and conditions at checkout, customer assumes full responsibility for their order after Long Natural Health transfers orders to the shipping carrier.
- Please contact us within 10 business days to initiate a return or replacement if you experience any fulfillment, shipping or quality issues, including incomplete or incorrect orders. See our Return Policy
- Contact the shipping carrier directly if any package or product damage occurred during shipping.
- In the event that severe weather, a natural disaster, or some other uncontrollable event causes a delay of your expedited shipment, shipping refunds are not available.
DOMESTIC PROCESSING TIMES and SHIPPING TIMES
- US Orders: 1-2 business days
- LNH does not ship on weekends or U.S. holidays - A "Business Day" is Monday through Friday, with the exception of legal or observed holidays.
- Please note that if you MUST receive a package from us with a tight deadline – call or text us so that we can advise the best way to make sure this is possible.
INTERNATIONAL SHIPPING POLICIES
- International customers must confirm their order is allowed by customs in their country. Long Natural Health is not responsible for undeliverable packages due to customs regulations.
- Premier Research Labs products can only be shipped to the U.S. and Canada. All Canada orders require emailing, texting or calling our office, because Premier has a mandatory flat shipping fee of $44.95 for FedEx Economy or $49.95 for FedEx Priority (which cannot be paid on our checkout page).
- Dr. Peat’s Progest- E and Stellar Biotics (Del Immune) can also be ordered on our website and shipped to Canada, Great Britain, Australia and New Zealand without restrictions, no minimum.
- Dr. Peat's Progest-E can also be shipped to Belgium, Croatia, Czech Republic, Finland, France, Netherlands, Portugal, Slovenia and Sweden without restrictions, no minimum.
- Quality First Coconut Oil can still be ordered on our website and shipped internationally.
- Long Natural Health does not refund International orders for any reason once they leave our office and are delivered to the shipping carrier.
- Please note that free shipping on orders +$125 (USD) is not available for international orders.
- By agreeing to the terms and conditions at checkout, customer assumes full responsibility for their order after Long Natural Health transfers orders to the shipping carrier.
- In the event that severe weather, a natural disaster, or some other uncontrollable event causes a delay of your expedited shipment, shipping refunds are not available.
- Please note for international orders: once the package is handed off to the shipping carrier, the customer assumes all responsibility for the package - please contact the shipping carrier directly for issues with delivery, product damage, lost items, duties or taxes, etc.
INTERNATIONAL SHIPPING PROCESS
When a brand says you cannot order to your country, we can make exceptions for some brands and some countries. Please inquire with us. These are the basic options and requirements:
- $250 order minimum.
- Unless you are an established customer, we require all international orders over $300 to be paid by WISE or Bank WIRE Transfer.
- All international orders over $750 must be paid by WISE or Bank WIRE Transfer.
- $20 handling fee on all orders.
- Order processing can take 1-5 days.
- Depending on mailing service, delivery may take up to 1-4 weeks (not guaranteed).
- Customers are responsible for all taxes, duties, and issues with deliveries.
Anytime you would like to place an order that meets the guidelines above, you can email us your request at info@longnaturalheath.com or call us at 303.845.1827 or 888.337.0511 and include:
- The product(s) you would like to order, size, and quantity.
- Your international shipping address.
- We will then provide you with a quote that includes your products, shipping and handling fees and delivery options.
- Customers are responsible for all taxes, duties, and issues with deliveries.
Long Natural Health does not refund International orders for any reason once they leave our office and are delivered to the shipping carrier.
International customers must confirm their order is allowed by customs in their country. Long Natural Health is not responsible for undeliverable packages due to customs regulations.
See our Return Policy